Dothan Utilities

Call Before You Dig

Before you begin any type of excavation or digging, please call 8-1-1 for the location of underground facilities.

Report a Street Light Problem

Please call (334) 615-3302. Be sure to give a property address and a call-back number to allow us to get correct and/or additional information about the street light such as:

• Is the light out all the time?
• Is the light cycling off and on?
• Is the light burning all the time?
• Any other helpful information

Report Power, Water, or Sewer Issues

Please call (334) 615-3302 to report issues concerning power, water, or wastewater or sewage issues. Please provide an address and callback number to help us pinpoint the issue.

Utilities Department

Dothan's Utilities Department is municipally owned and operated, offering services in southeastern Alabama. Our goal is to provide efficient, effective, and economical electrical redistribution, potable water, wastewater, and fire protection assistance for the citizens of Dothan. Our vision is to be the best electric, water, and wastewater utility in the Wiregrass area concerning rates, customer service, reliability, and community involvement.

This department is comprised of the staff and equipment responsible for day-to-day operations.

Our Goal

Our dedicated employees work around the clock to make sure more than adequate and reliable electricity remains available for instant use, wastewater services fully support our customer needs while ensuring environmental integrity, and a safe, high-quality, and ample supply of water is delivered with suitable pressure and with minimal interruptions.

Dothan Utilities FAQs

• Can I turn my water off myself?           

Yes. You can turn your water off if you have a hand valve on your side of the meter (i.e. between the meter and your home). If you do not have a hand valve, as a courtesy, Dothan Utilities will respond to turn off your water. However, we encourage you to contact a plumber to have one installed. This will enable you to quickly turn off your water in the event of an emergency. Please call Dothan Utilities Dispatch at 334-615-3302 and request assistance.

•  Is there a fee for Dothan Utilities to respond to turn my water off or on due to a leak?  

No. This is a courtesy to our customers, although the installation by a plumber of a customer owned hand valve is encouraged.

•  I have a sewer issue/backup - what do I do?

Dothan Utilities recommends to stop using water until the issue is addressed. You will need to contact a plumber who will determine if the issue is on your private sewer lateral or the City’s main line by placing  a camera in your sewer line. If the plumber determines through use of a camera that the issue is on the city-maintained portion, call Dothan Utilities Dispatch at 334-615-3302 and request assistance. The plumber should leave the camera in the lateral until a DU representative arrives and verifies the location of the issue. 

• How late are we able to reach someone for a utility emergency?

Dothan Utilities is available 24 hours a day, 7 days a week. Dothan Utilities Dispatch (334-615-3302) is staffed Monday-Friday, 6am – 10pm, hours may be modified based upon staffing.  Outside of these hours, Police Communications (334-615-3300) takes calls for Dothan Utilities and can dispatch personnel to assist. Please note they do not have access to your account or information.

•  How do I find out about my bill?

Please call Utility Collections at 334-615-4100. 

• I think my street needs more streetlights; how do I get one?

Please call Dothan Utilities at 334-615-3302 and we can direct you to someone that can assist you.

• I need my power turned off to make repairs; do I need a permit?

Most repairs to electric service require a permit. Please call the Permits Office at 334-615-4450. Dothan Utilities will turn power off for the repairs to be made but cannot turn the service back on without a permit. Please call Dothan Utilities Dispatch at 334-615-3302 if you need to request your service to be turned on or turned off. 

• What do I do if my electric service is for cut off for non-payment?

Disconnections for non-payment are system generated and occur automatically for most electric meters. To restore service, the full delinquent balance must be paid. Payments can be made at https://myusagepayments.com/utility/ALDOT for immediate credit. Once payment is received, electric services are usually restored within 15 minutes. If your service is not available for remote connect/disconnect, then it may take longer for services to be restored. If you need assistance, please call Dothan Utilities Dispatch at 334-615-3302. 

• My hot water smells like rotten eggs!  What should I do?

You will need to contact a plumber. The plumber you select can determine if the problem is due to your water heater or another issue. 

• Will Dothan Utilities cut down the trees in my yard?

No.  Your tree-cutting service would do that.  However, Dothan Utilities can remove your electric service wire at no charge for the tree cutters to work safely. Please, call Dothan Utilities Dispatch at 334-615-3302 ahead of time with your permit number and a date and time you would need Dothan Utilities to come. 

• I need to replace an electric meter base.  Does Dothan Utilities supply those?

Yes.  Please, call Dothan Utilities Dispatch at 334-615-3302 ahead of time with your permit number and the size you will need.  Dothan Utilities’ meter shop, located at 200 Kilgore Drive, will supply you with one at no charge if stock is available.  Meter base sizes normally kept in stock are 200amp and 400amp 3 phase, single meter bases and 2-gang meter bases in single phase. 

• I had red/brown water recently coming from my faucets.  Do I have to boil my water, or have it tested for contaminants?

Dothan performs regular water quality testing throughout our service area to ensure that the water delivered to the meter meets all regulatory standards. Typically, short term discolorations are caused by construction work in the area, flushing activity or some other system disturbance. This discoloration, while concerning in appearance, typically does not pose a public health threat and is common in ground water systems. You may flush your private lines (cold water tap). If the water does not clear up after 15-20 minutes, please call Dothan Utilities Dispatch at 334-615-3302. 

• My sewer clean-out cap is broken.  Will you replace it?

The private sewer lateral line and all its parts/attachments are the customer’s responsibility to maintain.  A replacement clean-out cap can be purchased at any home improvement store.  Dothan Utilities requires a pop off style cap in lieu of screw on cap to minimize any damage to the customer’s residence or facility from potential sewer backup/overflows.    

• I have questions about my utility account.  Who do I contact?

The Dothan Utilities Billing and Collections Department can answer questions about your account.  Please call their office Monday through Friday, 7:30am to 4:00pm to speak to a representative.  You can register your account at www.myusage.com to view your bill, make payments, track daily consumption, and manage account alerts. 

• Dothan Utilities water crews/contract workers have been working on my street.  Now, they have fire hydrants running. Is this going to affect my water bill?   

No. You might see fire hydrants running for a variety of reasons, these could include fire flow testing or flushing for water quality maintenance. The only water that you will be billed for is the water that passes through your meter. 

• A water crew has been working on my street today and now I have brown/red water coming from my faucets.  How can I get the water cleared up?

You can flush your water lines.  While no water is being used in the house, go to an outside faucet, preferably in the back yard, and turn it on so the water will flow out hard and fast.  Usually within 15 minutes, the water will clear up. When the water clears, turn the faucet off and turn water on at each fixture in the house until it also runs clear.  If your water hasn’t cleared after taking these steps, call the Dothan Utilities dispatch office at 334-615-3302.        

• Will flushing my water lines, when experiencing red/brown water, cause my water bill to be higher?

The amount of water used in the flushing process is usually no more than 50-100 gallons.  Your water usage is charged to you per 1,000 gallons of water usage and as such should not increase your bill.  However, if flushing lasts for an extended period, please contact the Dothan Utilities dispatch office at 334-615-3302 and request assistance in resolving the issue. 

• My property has been damaged from recent work done by the City of Dothan and/or their Contractors.  I think they should reimburse me for the repairs I’ve had to make, or the replacement costs I’ve incurred. How can I file a claim?

The City Clerk’s Office can help you with that.  Please call their office at 334-615-3160 and they will be able to answer all your questions. 

• Who can I talk to about the Dothan Utilities payment kiosks?

The Dothan Utilities Billing and Collections Office can answer all your questions. Please give them a call Monday through Friday, 7:30am to 4:00pm at 334-615-4100.

•  Who can I talk to about Solar Panels?

The Dothan Utilities Dispatch Office can help with that.  Please call 334-615-3302.  A dispatcher will get you in touch with a staff engineer who can answer your questions. 

• Does Dothan Utilities sell old water meters/parts?

No, but you can go to the website www.Gov.deals and look for Dothan, AL to see all items that the City of Dothan has listed for bid. 

• Can I buy old wooden poles from Dothan Utilities?

No. These are not available to the public for purchase.

• Why are there colored flags/spray paint on my street or in the edge of my yard?

Colored flags/spray paint may be a result of underground utilities being located and marked by their respective owner, which is required by law by the State of Alabama. This could be water, gas, electric, sewer, communication, just to name a few.  Each color represents a certain buried utility.  If you have further questions, you can call ALABAMA811 - Call Before You Dig at 1-800-292-8525, go to their website at www.AL811.com, or simply dial 811 for more information.