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Citizen Help Center
Connect / Disconnect Utility Service
Establishing Service
You can open a City of Dothan utility account by visiting our office from 8:00 am until 4:00 pm Monday thru Friday, excluding holidays. We are located at:

126 N. Saint Andrews St.
Room 209
Dothan, AL 36303

Requirements
A legal ID is required for all services. All connections require a $25 connection fee. Most services can be connected the same day if work order is processed before 12:00 pm. Any same-day service requested after 12:00 pm will be charged $35 connection fee. 

A residential deposit may be required in the amount of $100 or higher based upon credit history either with the City of Dothan or a recent utility provider; this includes electricity, water and sewage where available. A deposit of $10 may be required for water or sewer service only. No residential deposit is required for new customers which have proof of previous history of good standing with the City of Dothan or recent utility provider.

A commercial deposit is based on two monthly average bills of that location or business. The deposit remains on file with the city until services have been disconnected.


Discontinuing Service
Please visit our office in order to have services discontinued. You are responsible for utility services until your account has been closed. The deposit will be applied to your final bill. A check will be mailed for any amount exceeding your final bill or a statement for the outstanding balance.

Transferring Service
If you are moving from one location to another in our service area, you will need to visit our office to transfer your service. There is a connection fee for transferring service and all outstanding delinquent bills must be paid in full.

Deanna Watford
Utility Collections Manager
Email
Ph: (334) 615-4100
Fx: (334) 615-4119

The Roy Driggers Municipal Building
126 N. St. Andrews St.
Room 209
Dothan, Al 36303

Payments may be mailed to:

Dothan Utilities
P.O. Box 6728
Dothan, AL 36302

Office Hours
Monday - Friday
8:00 am - 4:00 pm

Drive-Thru Hours
Monday - Friday
8:30 am - 4:00 pm

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