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Citizen Help Center
Connect / Disconnect Utility Service
Establishing Service
Service may be established with Dothan Utilities in several ways:

You may visit our office from 8:00am to 4:00pm Monday through Friday, excluding holidays. 

 We are located at:                           125 N. Saint Andrews St.
                                                             Dothan, AL 36303

You may email your request to:   

You may fax your request to:       Dothan Utilities
                                                           Attn: Service Department
                                                           (334) 615-4119   


Requirements

A current legal ID of each person listed as a responsible party is required to establish any and all service. Acceptable ID includes: State Driver’s or Non-drivers ID, and Military ID (Faxed or email copies must be legible). Most services can be connected the same day if the work order is processed before 12:00pm. The connection fee is $25.00 and is paid at the time the service is requested. Any same day service requested after 12:00pm will be charged a $35.00 connection fee.

Residential deposits may range from $0.00 - $500.00 based upon the customers' recent credit history or based on past payment history with Dothan Utilities. Deposits cover any combination of the following services: electric, water, sewer and garbage.

Commercial deposits are based on a two-month average bill for the location or business. Commercial deposits must remain on file with the City of Dothan until the services has been terminated.


Additional requirements for email and fax:

The Application for Service/Release for Credit Check must be fully completed and sent with a copy of the current legal ID. Any incomplete application will not be processed. Once the application is received, you will be contacted with amount of the deposit and instructions for paying the deposit. The deposit, along with the connection fee, must be received to initiate service.


Discontinuing Service

Service with Dothan Utilities may be discontinued in several ways: by email, by fax, or in person.  Discontinuing service requires a copy of the responsible parties' current legal ID. YOU ARE RESPONSIBLE FOR UTILITY SERVICES UNTIL THE ACCOUNT IS CLOSED. Any deposit on file will be applied to the final bill. A check will be mailed for any amount exceeding the final bill or a statement will be issued for the outstanding balance.


Transferring Service
If you are moving from one location to another location serviced by Dothan Utilities, you may transfer service in person, by fax, or by email. A connection fee must be paid for transferring the service and all delinquent bills must be paid in full.

Deanna Watford
Utility Collections Manager
Email
Ph: (334) 615-4100
Fx: (334) 615-4119

Dothan Utility Collections
125 N. St. Andrews St.
Dothan, Al 36303

Payments may be mailed to:

Dothan Utilities
P.O. Box 6728
Dothan, AL 36302

Office Hours
Monday - Friday
8:00 am - 4:00 pm

Drive-Thru Hours
Monday - Friday
8:00 am - 4:30 pm

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