If your utilities have been cutoff for non-payment, connections fees will not be reflected in the outstanding balance until your account is billed.  You will need to add the connection fee(s) to the outstanding balance in order to be paid in full.

Returning On-line users

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Additional Electric, Water, & Sewer Information
 

Our on-line software features...

• PAYMENT HISTORY - View both applied and pending payments (payments entered but not posted) and current billing information.

• ACCOUNT INFORMATION - Displays current balance, last payment made, account status, and current billing information.

• CONSUMPTION INFORMATION - Electric consumption history may be displayed by billing period or in graph form comparison.  Current meter readings and average daily usage is also displayed.

• BILLING HISTORY - View your past bills including bill date, due date, balance forward, payments and adjustments, and current charge detail.  Past bills may be easily viewed and printed.

• BANK CARD PAYMENTS - Payments are accepted 24 hours a day, seven days a week.

Getting started is easy...

Registration Process

Step 1. The registration process will require you to have your utility account number, the cycle number from your most recent bill, and a valid e-mail address (Remember to include the dash when entering your account number).

Step 2.  You may obtain your PIN on-line.  Click on the Create Pin button to create your own PIN.

Step 3.  Upon successful creation of your unique PIN, an email confirmation will be sent to the email address which you supplied. 

Step 4.  Click on the link in the email to validate the account.

Step 5.  This link will send you to a login where you will need to enter your account ID and your newly created PIN.

Step 6.  After you have completed the steps above, You will be at the login to the online Utility Billing System.  (The first time the Account ID and the PIN should already be filled in.)

Should you have questions we will be glad to help.  Contact us concerning Click2Gov questions via email at UtilityServices@dothan.org.  For all other utility related questions, please contact us via email at DothanUtilities@dothan.org.  If you have any non-utility related questions or concerns, please contact us through our Citizen's Communication Form.

NOTICE:  INTERNET PAYMENTS DO NOT AUTOMATICALLY REMOVE DELINQUENT ACCOUNTS FROM CUTOFF.

If your account has been scheduled for disconnection of service either for non-payment or for a returned check and you make an Internet payment to pay your balance, it remains your responsibility to notify the Dothan Utilities Office at 615-4000 to prevent disconnection of your service.

****PAYMENTS MADE AFTER 4:00 P.M. WILL BE APPLIED THE FOLLOWING BUSINESS DAY****

The Utility Collections Division office hours are 8:00 am until 4:00 p.m. Monday thru Friday, excluding holidays. Drive-thru window hours are 8:30 a.m. - 4:00 p.m., Monday through Friday, excluding  holidays.

• Establishing Service
• Residential Deposit Refund
• Discontinuing Service
• Transferring Service
• Billing
• Payments
• Hours of Operation
• Returned Checks
• Fees
• New Construction
• Questions about Bills or Service
• How to obtain Utility Service
• Application for Home Builders and Commercial Construction Utility Service (Excel Spreadsheet)

You can open a City of Dothan utility account by visiting our office at 126 N. Saint Andrews St Room 209 from 8:00 a.m. until 4:00 p.m. Monday thru Friday, excluding holidays.

A legal I.D. is required for all services. All connections require a $25.00 connection fee.  A residential deposit may be required in the amount of $100.00 or higher based upon credit history either with the City of Dothan or a recent utility provider, this includes electricity, water and sewage where available. A deposit of $10.00 may be required for water or sewer service only. No residential deposit is required for new customers which have proof of previous history of "good standing" with the City of Dothan or recent utility provider. A commercial deposit is based on two (2) monthly average bills of that location or business. The deposit remains on file with the City until services have been disconnected. Most services can be connected the same day if work order is processed before 12:00 p.m.  Any same-day service requested after 12:00 p.m. will be charged $35.00.

Established residential Dothan Utility customers (with twelve month’s of history) in “good standing” can make application for deposit refund utilizing the form below.  The refund will be issued as a credit to the customer’s next utility bill.  Applications for refund may be mailed (P.O. Box 6728 Dothan, AL 36302), faxed (Fax 334 615-4119) or e-mailed (dothanutilities@dothan.org).

Application for Deposit Refund

Please visit our office in order to have services discontinued. You are responsible for utility services until your account has been closed. The deposit will be applied to your final bill. A check will be mailed for any amount exceeding your final bill or a statement for the outstanding balance.

If you are moving from one location to another in our service area, you will need to visit our office to transfer your service. There is a $25.00 charge for transferring service and all outstanding delinquent bills must be paid in full.

Dothan Utilities - Billing Schedule

 

Cycle	Read Date	Bill Date
1	5th – 14th	20th – 28th
2	28th – 4th	13th – 19th
3	16th – 27th	1st – 12th

 

Bills are Delinquent 20 Days after Bill Date &

Subject to Disconnection 8 Days after Delinquent Date

Bills are processed daily in order to evenly distribute the flow of customers and mail received.  As a result, your Bill may be prepared or processed on a different day each month according to the above billing schedule. 

Please View your Bill Monthly & Note the Following:

 

Ø      Bills are processed shortly after the Read Date and Due upon Receipt by the Customer.

 

Ø      You have 20 Days from the Bill Date before the Bill is Delinquent. 

 

Ø      After the Bill is Delinquent, a Penalty of 5% is assessed (minimum of $5.00) on the Original Bill Amount.

 

Ø      8 days from the Delinquent Date your Service is Subject to Disconnection.  (Bills not paid within 28 days from the Bill Date will be subject to disconnection.)

 

Customers are assigned to a Cycle according to their Location within the City of Dothan Service Area. (See your respective Bill for Cycle Number.)

Payments may be made on-line (www.dothan.org), in person, by mail or by automatic draft. 

There are three (3) after hour depositories for your payment convenience:

1. At the north entrance to the Civic Center (at the top of the outside steps on the right of the building)
2. At the south entrance to the Civic Center (under the awning)
3. At the Utility Collections Drive-thru facility (under the awning)

 

Drive-thru Facility - 8:30 A.M. until 4:00 P.M. (South Side of Civic Center)

Main Office - 8:00 A.M. until 4:00 P.M. (2^nd floor of the Civic Center)

 

If your check, draft, EFT, or credit card payment is returned by your financial institution, your account will be flagged with an outstanding item. You will be notified of this and given 24 hours in which to make payment at our office. Returned items are not presented to the financial institution for payment a second time.

Service types	Normal work hours (8:00 a.m. to 4:00 p.m.)	After hours Monday - Friday (4:01 p.m. to 9:00 p.m.)*	Monday - Friday (9:01 p.m. to 7:59 a.m.) & weekends & holidays
Residential	$25.00	$35.00	$70.00
Standard commercial	25.00	35.00	70.00
Nonstandard commercial	65.00	85.00	85.00
Cut on with Bucket truck	65.00	85.00	85.00

 

New construction requires a $15.00 electrical connection fee and $40.00 for the temporary electrical pole. Water taps vary in size and price and are listed in the chart below. These fees must be accompanied by a permit and paid in person at our office.

Size	Amount	Street Repair Fee
3/4"	$    450.00	$ 250.00
1"	$    500.00	$ 250.00
2"	$  1250.00	$ 250.00
3"	$ 2,200.00	$ 250.00
4"	$ 3,000.00	$ 250.00
6"	$ 4,000.00	$ 250.00

Phone (334) 615-4100 or e-mail (dothanutilities@dothan.org)