UTILITY SERVICES
CONNECTING YOUR UTILITIES
DEPOSITS
PAYING YOUR UTILITY BILL
POWER DISCONNECTED DUE TO NONPAYMENT
DISCONNECTING YOUR UTILITIES
ASKING QUESTIONS ABOUT YOUR ACCOUNT
BUDGET BILLING
PAYMENT ASSISTANCE
TDD SERVICE (Telecommunication Device for the Deaf)
EMERGENCY SERVICE NUMBERS

Utility Services

The City of Dothan provides electric, water, sewer, garbage, trash, recycling and stormwater management services to the majority of residents within the city limits. We also provide electric, water, and sewer services to some areas outside of the city limits.

Connecting Your Utilities

How do I get utility service started or transfer service if I move?
Hook-ups, transfers and cut-offs can be requested in person from 8:00 a.m.- 5:00 p.m., Monday through Friday at the Utility Collections on the second floor of the Civic Center located at 126 N. Saint Andrews Street.

Deposits

Deposit Amounts - Residential Only
Electric: $100.00 includes water and sewer.
Water only: $ 10.00
Sewer only: $ 10.00

Paying Your Utility Bill

Payments may be made in person, by mail or by automatic draft. Payments in person may be made through our drive-in facility which is open from 7:00 A.M. until 6:00 P.M. The drive-in facility is located on the south side of the Civic Center. In addition, the main office is open for your payments from 8:00 A.M. until 5:00 P.M.on the second floor of the Civic Center.

There are three (3) after hour depositories for your convenience. One of these is located at the entrance to the Civic Center on the north side, a utility payment drop box has been installed at the south entrance to the Civic Center for your drive-up convenience, and a depository is also located at the Utility Collections Drive-In facility. Payments received by mail are processed daily and can be sent to P.O. Box 6728, Dothan, Alabama 36302.

Customers who wish their bills to be automatically paid, must furnish a voided check to our office to insure correctness of banking data. For those customers who fail to make timely payments i.e. within 15 days of billing date a 5% or $5.00 late fee will be imposed whichever is larger.

Power Disconnected Due To Nonpayment

The fastest way to have service restored is to go to Utility Collections located on the 2nd floor of the Civic Center. You may call 615-4100 between the hours of 7:00 am and 6:00 pm to find out the total amount owed for reconnection. After 6:00 pm and before 7:00 am, an automated attendant will answer your call.  If you would like to leave a message, please do so after the beep and a Dothan Utilities representative will return your call on the next day of business.  If you are experiencing a power outage, please call 615-3302.  For other services after hours, please call 615-3000.

Residential Reconnection Fee       Business Reconnection Fee
$25.00 During Business Hours        $25-65.00 During Business Hours
$35.00 After Hours Before 9 P.M.    $35-85.00 After Hours
$70.00 After 9 P.M. and Weekends

Disconnecting Your Utilities

To discontinue utility service, please go to the Utility Collections Office between 8:00 A.M. - 5:00 P.M., Monday through Friday. The office is located on the second floor of the Civic Center, Room 209.

Asking Questions About Your Account

Call Utility Collections at 615-4100 with account questions Monday through Friday between 8:00 A.M. and 5:00 P.M.

Budget Billing

Many people find it easier to budget if they can pay the same amount for their utilities each month. With budget billing, the City factors last year's usage for an account and averages it out over 12 months plus 10%. The customer pays the same amount each month regardless of usage. Any difference in usage is made up in September. For more information, call 615-4100.

Payment Assistance

Trouble paying your utility bill?
Please contact the Utility Collections office in person before your utilities are cut off. Reasonable accommodations may be made and certain customers may be eligible for one-time financial assistance payments from local community social services.

TDD Service (Telecommunication Device for the Deaf)
The TDD number for customer account services is 1-800-548-2547. TDD service is operated by Alabama Relay Service.

Emergency Service Numbers

Electric Repairs/Outages ( 7 A.M. - 4 P.M.) - 615-3360 
Water Repairs ( 7 A.M. - 4 P.M.) - 615-3360
Sewer Repairs ( 7 A.M. - 3:30 P.M.) -615-3802
After Hours and Weekends for Electric, Water, or Sewer - 615-3000