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The City of Dothan requests your help. Please complete the following Customer Satisfaction Survey based on the interaction you have had with the various City departments/divisions. Thank you for your time.
Have you had any interaction with the Dothan Fire Department as it relates to site development, plans review or inspections during the development process.
The fire department staff was courteously.
The fire department responded to my request in a reasonable amount of time.
The fire department staff was knowledgeable in answering questions
The fire department provided clear and accurate information
The fire department met or exceeded expectations
Have you had interactions with the Zoning & Subdivision review staff
Project was reviewed in the timeframe promised
The review comments were reasonable and consistent with City requirements
The overall process was easy to understand / navigate
Application forms and regulatory documents (zoning & subdivision regulations, etc.) were easy to locate
Regulatory documents were easy to understand
Have you had any interaction with the Permits and Inspections office
The permit office was easy to contact and find
Permit technicians were friendly and helpful
Permit was easy to obtain
Inspectors responded in a timely manner
Overall I am satisfied with the permit process
Have you ever obtained a business license from the City of Dothan
If you have ever obtained a business license from another municipality in Alabama, how do we compare
Please rate the quality of service you received from the business license office
In comparison with other municipalities, do you find the cost of a business license in Dothan to be ...
How many electric permits did you take out in 2016
Once the completed plan and load information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plan is adequate
Once the electric service has been inspected and released, the goal of ten working days (or less) is adequate for tapping-up (connecting) the electric service
The cost for electric service installations as compared to other provider's is ...
Questions were answered in a timely and professional manner
Subdivision development design plans are returned in an acceptable timeframe
The cost for subdivision electric facility installations as compared to other power provider's is ...
Dothan Utilities provides a reliable electric service
How many water permits did you take out in 2016
Once the completed plan and demand information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plans is adequate
Once the water service has been inspected and released in a subdivision, the goal of ten working days (or less) is adequate for installation of the water meter
The cost for water service installations as compared to other water providers is ...
Subdivision development plans were reviewed and comments provided in an acceptable timeframe
Dothan Utilities provides safe and reliable water service
Have you had any contact with the Public Works Engineering Services division during the past three (3) years
Engineering services personnel was helpful and addressed my questions / concerns
The regulations for development as it relates to sanitary sewer, stormwater and grading requirements are satisfactory
Development / subdivision construction plans / plat review is performed in a timely manner
The Engineering Services staff answers questions and addresses concerns in a timely manner
Engineering Services staff is looking out for the best benefit of the City and the developer / development
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