Customer Satisfaction Survey

2. Customer Satisfaction Survey
   The City of Dothan requests your help. Please complete the following Customer Satisfaction Survey based on the interaction you have had with the various City departments/divisions. Thank you for your time.

   The City of Dothan requests your help. Please complete the following Customer Satisfaction Survey based on the interaction you have had with the various City departments/divisions. Thank you for your time.

4. Where are you located
   1. Dothan
   2. Houston County (outside of Dothan)

   1. Wiregrass Region (outside of Houston County)
   2. Alabama (outside of the Wiregrass Region)

   1. Outside of Alabama

6. Section 1 - Fire Department

8. 1A.

   Have you had any interaction with the Dothan Fire Department as it relates to site development, plans review or inspections during the development process.

   1. Yes, please continue

   1. No, skip to the next section
10. 1B.

    The fire department staff was courteously.

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
12. 1C.

    The fire department responded to my request in a reasonable amount of time.

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
14. 1D.

    The fire department staff was knowledgeable in answering questions

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
16. 1E.

    The fire department provided clear and accurate information

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
18. 1F.

    The fire department met or exceeded expectations

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
20. The Dothan Fire Department welcomes your feedback regarding their services, comment below.

24. Section 2 - Planning Department (Zoning & Subdivision)

26. 2A.

    Have you had interactions with the Zoning & Subdivision review staff

    1. Yes, please continue

    1. No, skip to the next section
28. 2B.

    Project was reviewed in the timeframe promised

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
30. 2C.

    The review comments were reasonable and consistent with City requirements

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
32. 2D.

    The overall process was easy to understand / navigate

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
34. 2E.

    Application forms and regulatory documents (zoning & subdivision regulations, etc.) were easy to locate

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
36. 2F.

    Regulatory documents were easy to understand

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
38. The Planning Department (Zoning & Subdivision) welcomes your feedback regarding their services, comment below

42. Section 3 - Permits and Inspections Office

44. 3A.

    Have you had any interaction with the Permits and Inspections office

    1. Yes, please continue

    1. No, skip to the next section
46. 3B.

    The permit office was easy to contact and find

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
48. 3C.

    Permit technicians were friendly and helpful

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
50. 3D.

    Permit was easy to obtain

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
52. 3E.

    Inspectors responded in a timely manner

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
54. 3F.

    Overall I am satisfied with the permit process

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
56. The Permits and Inspections office welcome your feedback regarding their services, comment below.

60. Section 4 - Business License Office

62. 4A.

    Have you ever obtained a business license from the City of Dothan

    1. Yes, please continue

    1. No, skip to the next section
64. 4B.

    If you have ever obtained a business license from another municipality in Alabama, how do we compare

    1. Easier

    1. Comparable

    1. More difficult

    1. N/A
66. 4C.

    Please rate the quality of service you received from the business license office

    1. Satisfactory

    1. Unsatisfactory
68. 4D.

    In comparison with other municipalities, do you find the cost of a business license in Dothan to be ...

    1. Reasonable / less expensive

    1. Unreasonable / more expensive

    1. N/A
70. The Business License office welcomes your feedback regarding their services, comment below

74. Section 5 - Dothan Utilities - Electric

76. 5A.

    How many electric permits did you take out in 2016

    1. N/A
    2. 5 or less

    1. 6-15
    2. 16-25

    1. More than 25
78. 5B.

    Once the completed plan and load information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plan is adequate

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
80. 5C.

    Once the electric service has been inspected and released, the goal of ten working days (or less) is adequate for tapping-up (connecting) the electric service

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
82. 5D.

    The cost for electric service installations as compared to other provider's is ...

    1. Reasonable / less expensive

    1. Comparable

    1. Unreasonable / more expensive

    1. N/A
84. 5E.

    Questions were answered in a timely and professional manner

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
86. 5F.

    Subdivision development design plans are returned in an acceptable timeframe

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
88. 5G.

    The cost for subdivision electric facility installations as compared to other power provider's is ...

    1. Reasonable / less expensive

    1. Comparable

    1. Unreasonable / more expensive

    1. N/A
90. 5H.

    Dothan Utilities provides a reliable electric service

    1. Agree

    1. Somewhat agree

    1. Somewhat disagree

    1. Disagree
92. Please check all that apply:
    1. Builder
    2. Developer

    1. Licensed Electrician
    2. Licensed Plumber

    1. Engineer
    2. Contractor

94. Dothan Utilities - Electric welcomes your feedback regarding their services, comment below.

98. Section 6 - Dothan Utilities - Water

100. 6A.

     How many water permits did you take out in 2016

     1. N/A
     2. 5 or less

     1. 6-15
     2. 16-25

     1. More than 25
102. 6B.

     Once the completed plan and demand information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plans is adequate

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
104. 6C.

     Once the water service has been inspected and released in a subdivision, the goal of ten working days (or less) is adequate for installation of the water meter

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
106. 6D.

     The cost for water service installations as compared to other water providers is ...

     1. Reasonable / less expensive

     1. Comparable

     1. Unreasonable / more expensive

     1. N/A
108. 6E.

     Questions were answered in a timely and professional manner

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
110. 6F.

     Subdivision development plans were reviewed and comments provided in an acceptable timeframe

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
112. 6G.

     Dothan Utilities provides safe and reliable water service

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
114. Please check all that apply
     1. Builder
     2. Developer

     1. Licensed Electrician
     2. Licensed Plumber

     1. Engineer
     2. Contractor

116. Dothan Utilities - Water welcomes your feedback regarding their services, comment below.

120. Section 7 - Public Works - Engineering Services

122. 7A.

     Have you had any contact with the Public Works Engineering Services division during the past three (3) years

     1. Yes, please continue

     1. No, Thank you for your time your survey is complete. Please submit your survey.
124. 7B.

     Engineering services personnel was helpful and addressed my questions / concerns

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
126. 7C.

     The regulations for development as it relates to sanitary sewer, stormwater and grading requirements are satisfactory

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
128. 7D.

     Development / subdivision construction plans / plat review is performed in a timely manner

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
130. 7E.

     The Engineering Services staff answers questions and addresses concerns in a timely manner

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
132. 7F.

     Engineering Services staff is looking out for the best benefit of the City and the developer / development

     1. Agree

     1. Somewhat agree

     1. Somewhat disagree

     1. Disagree
134. Public Works - Engineering Services welcomes your feedback regarding their services, comment below.

138. Thank you very much for taking the time to complete this survey, please hit the submit button. Your feedback is valued and very much appreciated!

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