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Customer Satisfaction Survey

  1. Customer Satisfaction Survey

    The City of Dothan requests your help. Please complete the following Customer Satisfaction Survey based on the interaction you have had with the various City departments/divisions. Thank you for your time.

  2. Where are you located

  3. Section 1 - Fire Department

  4. 1A.

    Have you had any interaction with the Dothan Fire Department as it relates to site development, plans review or inspections during the development process.

  5. 1B.

    The fire department staff was courteously.

  6. 1C.

    The fire department responded to my request in a reasonable amount of time.

  7. 1D.

    The fire department staff was knowledgeable in answering questions

  8. 1E.

    The fire department provided clear and accurate information

  9. 1F.

    The fire department met or exceeded expectations

  10. Section 2 - Planning Department (Zoning & Subdivision)

  11. 2A.

    Have you had interactions with the Zoning & Subdivision review staff

  12. 2B.

    Project was reviewed in the timeframe promised

  13. 2C.

    The review comments were reasonable and consistent with City requirements

  14. 2D.

    The overall process was easy to understand / navigate

  15. 2E.

    Application forms and regulatory documents (zoning & subdivision regulations, etc.) were easy to locate

  16. 2F.

    Regulatory documents were easy to understand

  17. Section 3 - Permits and Inspections Office

  18. 3A.

    Have you had any interaction with the Permits and Inspections office

  19. 3B.

    The permit office was easy to contact and find

  20. 3C.

    Permit technicians were friendly and helpful

  21. 3D.

    Permit was easy to obtain

  22. 3E.

    Inspectors responded in a timely manner

  23. 3F.

    Overall I am satisfied with the permit process

  24. Section 4 - Business License Office

  25. 4A.

    Have you ever obtained a business license from the City of Dothan

  26. 4B.

    If you have ever obtained a business license from another municipality in Alabama, how do we compare

  27. 4C.

    Please rate the quality of service you received from the business license office

  28. 4D.

    In comparison with other municipalities, do you find the cost of a business license in Dothan to be ...

    1. Section 5 - Dothan Utilities - Electric

    2. 5A.

      How many electric permits did you take out in 2016

    3. 5B.

      Once the completed plan and load information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plan is adequate

    4. 5C.

      Once the electric service has been inspected and released, the goal of ten working days (or less) is adequate for tapping-up (connecting) the electric service

    5. 5D.

      The cost for electric service installations as compared to other provider's is ...

    6. 5E.

      Questions were answered in a timely and professional manner

    7. 5F.

      Subdivision development design plans are returned in an acceptable timeframe

    8. 5G.

      The cost for subdivision electric facility installations as compared to other power provider's is ...

    9. 5H.

      Dothan Utilities provides a reliable electric service

    10. Please check all that apply:

    11. Section 6 - Dothan Utilities - Water

    12. 6A.

      How many water permits did you take out in 2016

    13. 6B.

      Once the completed plan and demand information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plans is adequate

    14. 6C.

      Once the water service has been inspected and released in a subdivision, the goal of ten working days (or less) is adequate for installation of the water meter

    15. 6D.

      The cost for water service installations as compared to other water providers is ...

    16. 6E.

      Questions were answered in a timely and professional manner

    17. 6F.

      Subdivision development plans were reviewed and comments provided in an acceptable timeframe

    18. 6G.

      Dothan Utilities provides safe and reliable water service

    19. Please check all that apply

    20. Section 7 - Public Works - Engineering Services

    21. 7A.

      Have you had any contact with the Public Works Engineering Services division during the past three (3) years

    22. 7B.

      Engineering services personnel was helpful and addressed my questions / concerns

    23. 7C.

      The regulations for development as it relates to sanitary sewer, stormwater and grading requirements are satisfactory

    24. 7D.

      Development / subdivision construction plans / plat review is performed in a timely manner

    25. 7E.

      The Engineering Services staff answers questions and addresses concerns in a timely manner

    26. 7F.

      Engineering Services staff is looking out for the best benefit of the City and the developer / development

    27. Thank you very much for taking the time to complete this survey, please hit the submit button. Your feedback is valued and very much appreciated!

    28. Leave This Blank:

    29. This field is not part of the form submission.