Keeping Dothan Connected
The department provides computer, telephone, and electronics support to all city departments and the Dothan/Houston County E911 District. IT is subdivided into six divisions:
- AS/400 - Core Business Applications
- Geographic Information Systems (GIS)
- Help Desk / Daily Operations
- Internet / Web Services
- Network / Telecommunications
- Server Administration / Server Applications
AS / 400 – Core Business Applications Division
The AS/400 - Core Business Applications Division is responsible for maintaining the city's mid-range computer hardware, maintaining and supporting the city's public safety software (used for fires, crimes, court, and other services), maintaining the city's business applications (for utility billing, accounting, payroll, etc.), and backup and disaster recovery for midrange systems.
GIS – Geographic Information Systems Division
The GIS Division is responsible for developing and maintaining the city's mapping systems, developing/maintaining myriad map overlays (street systems, electrical systems, water systems, etc.), and maintaining/supporting geographical applications.
Help Desk & Daily Operations Division
The Help Desk and Daily Operations Division is responsible for maintaining the city's computer operations center, supports/assists over 700 users and installs/maintains over 550 personal computers.
Internet & Web Services Division
The Internet and Web Services Division is responsible for designing, building, and maintaining the city's website; maintaining the hardware and software necessary to deliver web services to the community; and maintaining email services, and video editing/production services.
Network & Telecommunications Division
The Network and Telecommunications Division is responsible for developing, building, and maintaining the city's LAN / WAN infrastructure; maintaining the city's telephone systems; maintaining network security (intrusion detection, virus scanning, content filtering, etc.); and backup and disaster recovery for communications systems.
Server Administration & Server Applications Division
The Server Administration and Server Applications Division is responsible for maintaining the city's Intel-based server hardware, user authentication, and user permissions /security, server applications, and backup and disaster recovery for Intel systems.